Terms of service

Effective Date: 19 September 2026

Welcome to Jarwal Creators. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. About Jarwal Creators

Jarwal Creators is an online clothing and fashion brand offering men's formal wear and custom-fit clothing.

These Terms of Service govern your use of our website, services, products, and online ordering facilities.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on our website are accurate.

However:

Actual colours may vary slightly depending on your device or screen settings.
Minor variations in fabric, texture, stitching, or appearance may occur.
Product availability may change without prior notice.
We reserve the right to correct errors or update product information when necessary.

4. Custom-Fit Products

For custom-fit or personalised products, customers are responsible for providing accurate measurements and information.

Jarwal Creators is not responsible for fitting issues resulting from incorrect measurements or information supplied by the customer.

Customers should carefully review all measurements and customisation details before placing an order.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be cancelled or declined in certain circumstances, including:

Product availability issues
Pricing or listing errors
Incorrect customer information
Suspected fraudulent or unauthorised transactions
Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Return & Refund Policy.

6. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

You agree to provide valid and accurate payment and billing information when placing an order.

Jarwal Creators is not responsible for delays caused by banks, payment gateways, courier companies, or other third-party service providers.

7. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at checkout or communicated to you.

Delivery times may vary due to:

Location
Courier delays
Weather conditions
Public holidays
Operational issues
Events beyond our reasonable control

Once an order has been handed over to the delivery partner, delivery is subject to the courier's procedures and timelines.

8. Returns, Refunds & Replacements

Customers may request a return, replacement, or refund within 7 days of delivery, subject to the conditions specified in our Return & Refund Policy.

Returned products must be unused, unworn, unwashed, undamaged, and accompanied by all original tags and required packaging.

If a returned product is found to have been used, worn, washed, altered, damaged, or otherwise not in its original condition, the return/refund/replacement request may be rejected.

For complete details, please refer to our Return & Refund Policy.

9. User Information

When placing an order or creating an account, you agree to provide accurate information, including your name, contact details, shipping address, billing information, and other required information.

You are responsible for ensuring that the information provided to us is correct.

10. Intellectual Property

All content available on the Jarwal Creators website, including but not limited to:

Brand name and logo
Product photographs
Website design
Graphics
Text and written content
Videos
Product descriptions
Marketing materials

is owned by or licensed to Jarwal Creators and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Copy or reproduce our website content without permission.
Submit false or misleading information.
Attempt to place fraudulent orders.
Use automated systems to scrape or collect website content without permission.
Attempt to gain unauthorised access to our systems or accounts.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other service providers.

Your use of such services may also be subject to the respective third party's terms and policies.

Jarwal Creators is not responsible for the independent actions, policies, or service interruptions of third-party providers.

13. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or modify parts of the website for maintenance, upgrades, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Jarwal Creators shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised effective date. Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service shall be governed by the laws of India.

Any disputes arising in connection with these Terms or your use of our services shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.