Shipping policy

Effective Date: 19 September 2026

At Jarwal Creators, we aim to process and deliver every order as efficiently as possible. Please review our shipping terms before placing your order.

1. Order Processing & Shipping

Once your order has been successfully placed and confirmed, we will prepare and dispatch your product.

Orders are expected to be shipped within 5–7 working days from order confirmation.
The shipping timeline may vary depending on product availability, customisation requirements, order volume, or other operational circumstances.
You will receive shipping/tracking information once your order has been dispatched, where tracking is available.

2. Delivery Timeline

After dispatch, the order is expected to be delivered within 7–9 working days.

The maximum expected timeline is approximately 7–9 working days after dispatch, but this is an estimated timeline and not a guaranteed delivery commitment.

Delivery may take longer due to circumstances beyond our reasonable control, including:

Courier or logistics delays
Weather conditions
Public holidays
Natural events
Incorrect or incomplete delivery information
Remote delivery locations
Operational or transportation issues
Other circumstances beyond our control

3. Custom-Fit & Personalised Orders

Orders involving custom measurements, personalised specifications, or customised products may require additional processing time.

We recommend carefully checking all measurements and customisation details before confirming your order.

4. Package Opening Video — Important

For your protection, customers are strongly advised to record a continuous, unedited package-opening video when receiving their order.

The video should clearly show:

The sealed package before opening.
The shipping label/order details.
The complete opening process.
The product and its condition immediately after opening.
Any visible damage, missing items, incorrect products, or other issues.

Please do not dispose of the packaging until you have checked the product.

A package-opening video may be requested by Jarwal Creators when investigating claims relating to transit damage, missing items, incorrect products, or other delivery-related issues.

5. Damaged or Incorrect Products

If you receive a package that appears damaged, tampered with, or contains an incorrect/damaged product, please contact us as soon as possible with your order number and package-opening video/photos.

Our team will review the matter and provide the appropriate resolution according to our policies.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

Delays or failed deliveries caused by incorrect, incomplete, or inaccurate address/contact information may not be considered the responsibility of Jarwal Creators.

7. Delivery Attempts

Delivery is handled by our designated logistics/courier partners. If the courier is unable to deliver the package, additional delivery attempts or instructions may be provided according to the courier's procedures.